Autoplay
Autocomplete
Previous Lesson
Complete and Continue
Dealing with difficult situations
Dealing with difficult situations
An introduction to having a challenging conversation (7:09)
Being assertive in a challenging conversation (6:11)
Non-verbal communication (7:55)
Dealing with aggressive behaviour (10:53)
Dealing with passive aggressive behaviour (6:12)
Dealing with passive people in a difficult situation (8:44)
Conflict and conflict resolution (8:49)
How to run an effective meeting (8:44)
Dealing with difficult people in a group situation (11:03)
Being assertive in a challenging conversation
Lesson content locked
If you're already enrolled,
you'll need to login
.
Enroll in Course to Unlock