Dealing with difficult situations

Be more assertive in challenging conversations.

You will explore a process for being more assertive in challenging conversations and how to apply it in different situations. You will also learn how to deal with people in a group situation.


  • Techniques to learn should a difficult situation arise unexpectedly.
  • How to prepare and deal with different challenging conversations.
  • How to deal with a group meeting and minimise difficult behaviours.

Your Instructor

Mario Moustras
Mario Moustras

Mario Moustras is a coach, facilitator and talent development consultant.

Mario is a PhD chemist, a Chartered Scientist and a Fellow of the Royal Society of Chemistry. He trained in executive, personal and team coaching and is also a certified member of the International Coaching Federation. Mario adheres to the codes of ethics and practices of both the International Coaching Federation and the Royal Society of Chemistry.

Having a science background and worked with the research community his entire career, Mario brings a unique perspective as a coach, facilitator and trainer. He focuses on leadership and talent development and delivers programmes that will nurture better leaders and entrepreneurs and, make their teams more motivated and more productive.

In his previous career at the Royal Society of Chemistry, Mario led teams delivering programmes in industry, higher education and at the interface between universities and business. He has worked with leaders, researchers, entrepreneurs in many industry sectors, from pharmaceuticals, chemicals and materials to food and agriculture as well as in Government and in universities.

Frequently Asked Questions

When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Get started now!