Dealing with difficult situations
Be more assertive in challenging conversations.
You will explore a process for being more assertive in challenging conversations and how to apply it in different situations. You will also learn how to deal with people in a group situation.
- Techniques to learn should a difficult situation arise unexpectedly.
- How to prepare and deal with different challenging conversations.
- How to deal with a group meeting and minimise difficult behaviours.
Mario Moustras is a coach, facilitator and talent development consultant.
Mario is a PhD chemist, a Chartered Scientist and a Fellow of the Royal Society of Chemistry. He trained in executive, personal and team coaching and is also a certified member of the International Coaching Federation. Mario adheres to the codes of ethics and practices of both the International Coaching Federation and the Royal Society of Chemistry.
Having a science background and worked with the research community his entire career, Mario brings a unique perspective as a coach, facilitator and trainer. He focuses on leadership and talent development and delivers programmes that will nurture better leaders and entrepreneurs and, make their teams more motivated and more productive.
In his previous career at the Royal Society of Chemistry, Mario led teams delivering programmes in industry, higher education and at the interface between universities and business. He has worked with leaders, researchers, entrepreneurs in many industry sectors, from pharmaceuticals, chemicals and materials to food and agriculture as well as in Government and in universities.
StartAn introduction to having a challenging conversation (7:09)
StartBeing assertive in a challenging conversation (6:11)
StartNon-verbal communication (7:55)
StartDealing with aggressive behaviour (10:53)
StartDealing with passive aggressive behaviour (6:12)
StartDealing with passive people in a difficult situation (8:44)
StartConflict and conflict resolution (8:49)
StartHow to run an effective meeting (8:44)
StartDealing with difficult people in a group situation (11:03)